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Terms & Conditions

elinap
VAT ID FI18644971
https://shop.elinap.me
shop@elinap.me

Last Updated on 6 September, 2021

Delivery

elinap delivers physical products to the following countries from Finland: Finland, EU, UK, Canada, Australia, New Zealand and the United States of America. If your country is not listed here, please contact us at shop@elinap.me and we’ll see what we can do .
Digital downloads are delivered to your email.

Prices

Prices are in euro and include Finnish tax until the check-out where the price will be corrected if necessary for you depending on your location.

Payment options

We accept payments via Paypal and Stripe.

Other payment options for Finns
If you are from Finland and wish to use other payment methods go to elinap’s Holvi store (Tarinatädin värityskuvat) – Note that only some of the products are available at Holvi.

Shipping

Shipping & handling fee will be added automatically in all orders at check-out. You´ll receive a tracking code via email once your order is shipped.

Processing time
Different products have different processing needs.

  • eBooks and other digital downloads are delivered to your email automatically after payment.
    Please, download them immediately on your own computer, the download link will expire in a few days and/or within three clicks on it.
  • Pre-sold books will be printed on a set date announced in product description. From that day forward it will take 2-4 weeks before your order is shipped.
  • Books, original art and other physical items will be shipped within 5 working days from your order.

Shipping & Handling fee: Flat Rates for Books
Finland 5,90 €
EU & UK 11,20 €
US, Canada Australia & New Zealand 16,90 €
After the pre-sale period flat rates will be 22 € for EU, UK, Australia & New Zealand orders and 35 € for US & Canada orders.

COVID-19
Please bare in mind that there can be delays in international delivery times due to the pandemic.

Customs and import taxes

Elinap shop ships from Finland. International customers are responsible for their country’s customs, taxes, duties and/or VAT fees that may apply. Elinap is not responsible for delays due to customs.
EU customers: In case you purchase digital downloads from elinap shop, taxes are calculated to your purchase at the check-out and processed as required by EU regulations.

Returns & Refunds

In case your order has been customized or personalized we can’t accept returns, unless they arrive damaged.
An example of a personalized product is a signed book to your name.
E-books and digital downloads are not refundable.
Otherwise you have a right to return ordered products within 14 days of delivery on your own cost. Notice that the returned products need to be unused and in their original packaging.

Conditions of Return
Before sending any returns contact us at shop@elinap.me
After we have received the returned products and checked that the products meet all requirements, we will return the sum of the order.
The cost of delivery cannot be refunded.

Age Restriction

You must be at least 18 years old or the legal age of majority in your state or province or residence to buy products from elinap’s online store.

Copyright

All products sold in elinap shop are protected by copyright. No part of the products may be reproduced in whole or in part in any form without prior written permission of elinap.

Buying a digital product of any kind from elinap shop does NOT give you rights to edit, share the file forward nor use it in commercial purposes without prior written permission of elinap.

If you wish to buy more rights to use the digital products or have an illustration commission in mind, please, contact us at shop@elinap.me.

Disputes

Any disputes concerning the delivery/order/the agreement will be governed by Finnish law (excluding the choice of law provisions of Finnish law/provisions referring to the laws of another country) and all disputes will be settled in the District Court of Helsinki.

Contact

If you have any questions, don’t hesitate to contact us at shop@elinap.me

Operating hours
9AM EET – 5PM EET Monday – Friday

Location

elinap online store is located in Vantaa, Finland.
VAT ID FI18644971