Terms & Conditions
VAT ID FI18644971
Last Updated on 20 March, 2023
elinap delivers physical products to the following countries from Finland: Finland, UK, Germany, Sweden, Austria, Belgium, Czech Republic, Denmark, Netherlands, Spain, Portugal, Norway, Switzerland, France, Greece, Ireland, Italy, Canada, US, Australia & New Zealand. If your country is not listed here, please contact us at firstname.lastname@example.org and we’ll see what we can do.
Digital downloads are delivered to your email.
Prices are in euro and include tax if necessary depending on your location.
We accept payments via Paypal and Stripe.
Shipping & handling fee will be added automatically in all orders at check-out. You´ll receive a tracking code via email once your order is shipped.
Different products have different processing needs.
- eBooks and other digital downloads are delivered to your email automatically after payment.
Please, download them immediately on your own computer, the download link will expire in a few days and/or within three clicks on it.
- Pre-sold books and books that are available on backorder will be printed on a set date announced in product description. From that day forward it will take 2-4 weeks before your order is shipped.
- In case the product is available for pre-order and is already in store, orders with it will be shipped on the release date.
- Books, original art and other physical items will be shipped within 5 working days from your order. If your order includes backorder or pre-order products it will all be shipped in one package. Thank you for your patience!
Shipping & Handling fee for books & merch: Flat Rates
Finland: 8,20 €
Austria, Belgium, Czech Republic & Netherlands : 16 €
Denmark, Germany, & Sweden: 18 €
UK: 20 €
Norway & Switzerland: 22 €
Australia, Canada & New Zealand: 25 €
France, Greece, Italy, Spain & Portugal: 26 €
US: 28,50 €
Please bear in mind that there can be delays in international delivery times due to the pandemic.
Customs and import taxes
Elinap shop ships from Finland. International customers are responsible for their country’s customs, taxes, duties and/or VAT fees that may apply. Elinap is not responsible for delays due to customs.
EU customers: In case you purchase digital downloads from elinap shop, taxes are calculated to your purchase at the check-out and processed as required by EU regulations.
On the publication of new books by elinap there may be book bonuses offered. These bonuses are available for a limited time, or as a limited edition. See the product description for details.
Bonus merch such as bookmarks are printed as a limited edition, and will be added to the orders as long as there’s stock.
Book bonus PDFs can be downloaded after the purchase from a link sent to you within the order confirmation email. The link will expire in a few days and /or within three clicks on it.
Book bonuses are only available with books that are puchased from elinap shop.
Returns & Refunds
In case your order has been customized or personalized we can’t accept returns, unless they arrive damaged.
An example of a personalized product is a signed book to your name.
E-books and digital downloads are not refundable.
Otherwise you have a right to return ordered products within 14 days of delivery on your own cost. Notice that the returned products need to be unused and in their original packaging.
Conditions of Return
Before sending any returns contact us at email@example.com
After we have received the returned products and checked that the products meet all requirements, we will return the sum of the order.
The cost of delivery cannot be refunded. Also the return postage is payable by the customer and will not be refunded.
You must be at least 18 years old or the legal age of majority in your state or province or residence to buy products from elinap’s online store.
All products sold in elinap shop are protected by copyright. No part of the products may be reproduced in whole or in part in any form without prior written permission of elinap.
Buying a digital product of any kind from elinap shop does NOT give you rights to edit, share the file forward nor use it in commercial purposes without prior written permission of elinap.
If you wish to buy more rights to use the digital products or have an illustration commission in mind, please, contact us at firstname.lastname@example.org.
Any disputes concerning the delivery/order/the agreement will be governed by Finnish law (excluding the choice of law provisions of Finnish law/provisions referring to the laws of another country) and all disputes will be settled in the District Court of Helsinki.
If you have any questions, don’t hesitate to contact us at email@example.com
9AM EET – 5PM EET Monday – Friday
elinap online store is located in Vantaa, Finland.
VAT ID FI18644971