Terms & Conditions
VAT ID FI18644971
Last Updated on 3 August, 2022
elinap delivers physical products to the following countries from Finland: Finland, UK, Germany, Sweden, Austria, Belgium, Czech Republic, Denmark, Netherlands, Spain, Portugal, Norway, Switzerland, France, Greece, Ireland, Italy, Canada, US, Australia & New Zealand. If your country is not listed here, please contact us at email@example.com and we’ll see what we can do.
Digital downloads are delivered to your email.
Prices are in euro and include Finnish tax until the check-out where the price will be corrected if necessary for you depending on your location.
We accept payments via Paypal and Stripe.
Shipping & handling fee will be added automatically in all orders at check-out. You´ll receive a tracking code via email once your order is shipped.
Different products have different processing needs.
- eBooks and other digital downloads are delivered to your email automatically after payment.
Please, download them immediately on your own computer, the download link will expire in a few days and/or within three clicks on it.
- Pre-sold books will be printed on a set date announced in product description. From that day forward it will take 2-4 weeks before your order is shipped.
- Books, original art and other physical items will be shipped within 5 working days from your order.
Shipping & Handling fee for books & merch: Flat Rates
Finland: 5.90 €
Denmark, Germany & Sweden: 11.20 €
Austria, Belgium, Czech Republic & Netherlands: 14.50 €
UK, Spain & Portugal: 16.20 €
France, Greece, Ireland, Italy, Norway & Switzerland: 22.00 €
Australia, Canada, New Zealand & US: 25.00 €
Please bare in mind that there can be delays in international delivery times due to the pandemic.
Customs and import taxes
Elinap shop ships from Finland. International customers are responsible for their country’s customs, taxes, duties and/or VAT fees that may apply. Elinap is not responsible for delays due to customs.
EU customers: In case you purchase digital downloads from elinap shop, taxes are calculated to your purchase at the check-out and processed as required by EU regulations.
Returns & Refunds
In case your order has been customized or personalized we can’t accept returns, unless they arrive damaged.
An example of a personalized product is a signed book to your name.
E-books and digital downloads are not refundable.
Otherwise you have a right to return ordered products within 14 days of delivery on your own cost. Notice that the returned products need to be unused and in their original packaging.
Conditions of Return
Before sending any returns contact us at firstname.lastname@example.org
After we have received the returned products and checked that the products meet all requirements, we will return the sum of the order.
The cost of delivery cannot be refunded.
You must be at least 18 years old or the legal age of majority in your state or province or residence to buy products from elinap’s online store.
All products sold in elinap shop are protected by copyright. No part of the products may be reproduced in whole or in part in any form without prior written permission of elinap.
Buying a digital product of any kind from elinap shop does NOT give you rights to edit, share the file forward nor use it in commercial purposes without prior written permission of elinap.
If you wish to buy more rights to use the digital products or have an illustration commission in mind, please, contact us at email@example.com.
Any disputes concerning the delivery/order/the agreement will be governed by Finnish law (excluding the choice of law provisions of Finnish law/provisions referring to the laws of another country) and all disputes will be settled in the District Court of Helsinki.
If you have any questions, don’t hesitate to contact us at firstname.lastname@example.org
9AM EET – 5PM EET Monday – Friday
elinap online store is located in Vantaa, Finland.
VAT ID FI18644971